easy to make a booking over the phone Time was taken to make surre i got what i wanted and to make necessary flight availability checks at the time to confirm details

Good Knowledge of the product and very helpful

The person that took the booking for a holiday over the phone to China was very helpful and explained everything so I could understand. Thank you very much for all you help Charles

I found the staff very helpful, courteous and knowledgeable about our questions, the tour we booked and the travel options.

Friendly, knowledgeable and well informed staff.

Matt was very patient, kind and helpful. I felt he had time for me and answered all my questions.

Attended a small seminar in Carlisle which was really informative and interesting. Ruth and Phil were most helpful and answered a few questions we had. To follow up I called the number passed to me by Ruth and spoke with Cheryl to make our booking. All excellent staff and a first class service

The call handler, Jade, was extremely efficient in taking my booking and answering my questions, particularly with regard to the different flight options.
Jade is clearly knowledgeable and very good at her job.

Friendly, helpful, flexible.