Xi'an Holidays

Wendy Wu delivered a fantastic itinerary on their "Wonders of China" trip. It covered all the major cultural attractions in Beijing, Xian & Guilin travelling by plane, boat & bullet train.
Addison, our national guide , was brilliant in every way & is a great ambassador for his country, hometown of Xian & the Wendy Wu company. We became his 'family' for the tour & we all loved him. All the local guides in each city were very knowledgeable & helpful too.
The local cuisine throughout was a delight to the palate & we have been left with wonderful memories that will last forever.
The icing on the cake was our three day adventures in Tibet thanks to our lovely guide Yangte. My knowledge of Buddism has greatly increased & I have gained a great friend in the Himalayas.
Thank you Wendy Wu for your excellent organisation & help with the visa. You made it so easy & I will certainly travel with you again.

Service rating : My wife & I travelled with Wendy Wu for the first time when we visited China in May.
Our overall view is that Wendy Wu provided a good service, but they are not the best Tour Company we have travelled with over the years.
Product : The Wonders of China Tour is full on, with very little free time to explore on your own.
China is a big country and several times on the Tour, we took early afternoon internal flights (at approx 2 pm) which meant that we didn't arrive at the next city until late at night.
After flying from Xian to Wuhan we then had a 5.5 hour coach journey to Yichang to pick up our Yangtze Cruise, arriving at 11.15 pm.
We later discovered that the Cruise ship did not depart Yichang until the next evening.
It would have been far better to have had an extra relaxing day in Xian before taking an earlier flight to Wuhan.
Another example was our late arrival into our final stop Shanghai, meant we missed out on a Night Cruise on the Huangpu River and we went straight to our hotel instead.
The guides then attempted to cram everything into the next day, starting earlier than normal, but by 5.30 pm the group decided they were too tired and wanted to get back to the hotel to freshen up before our final meal. We again missed out on the Night Cruise and seeing The Bund at night.
We expected our local guides to have a thorough knowledge of their home city, however, whilst in Beijing, our local guide did not even know that Tiananmen Square had been closed off, or that there were similar parking restrictions around the Birdsnest Stadium & Water Cube on the following day.

Service rating : The tour was well organised. We were taken care off from the time we arrived to our departure.

The local tour guides were very good and had sound knowledge.

Our national guide Mr. Jacky was excellent. He was knowledgeable and had lots of patience. He made everyone feel at home and was helpful throughout the trip. His presence made the trip even more enjoyable. He is an asset to your company.

The places we visited were excellent. We managed to have a bird's eye view of China and Hong Kong. All important places were included in the itinerary.

The drawbacks were the time constraint and the travel between places. Beijing and Xian were good. The travel from Xian for the Yangtze river cruise was tiring. Even more tiresome was the day we travelled from the cruise to Hong Kong. We travelled by water, land and air all in one day. We would not have minded an extra day added to the itinerary if it helped to make the pace a bit bearable. That would have given us more time in Hong Kong.
Product : The places we visited were excellent

Amazing trip with fantastic guide who couldn't do enough for us. Food well thought of, itinerary perfect.
Negatives...29 of us on tour so rather big
Two of the hotels were not good and up to standard.
Other two hotels in Shanghai and xian were really good.
Had an amazing trip and would go again with them.

Service rating : The tour was imressively well organised, just needs a little bit more interaction between tour guides and clients on a day to day basis to ensure that the welfare of the clients is fully catered for. I understand the importance of fitting everything in, but a little more consideration of the client's welfare needs would be an improvement.

The hotel in Xian clearly catered for chinese clients despite there being at least 200 non-chinese clients there with Wendu Wu. The breakfast arrangements there were entirely unsuitable for non-chinese and a disappointement given the large number of non-chinese guests staying there. Guests staying there with other tours were equally disappointed. The hotel needs to address this or you might need to give serious thought to using a different hotel.
Product : The tour included all the things we wanted to see. The river cruise in the middle of the tour was restful and very enjoyable. The shipboard staff were most helpful and their english surprisingly good. The daily early starts came as a surprise to some and you might make the nature of the tour clearer in your brochure and advertising. That said, we would recommend the tour to anyone wishing to try to see as much of China as possible in one trip. We had been led to believe that little or no english would be spoken, but found that almost everyone involved in the tour (guides, shipbourd staff, hotel staff etc) all spoke english. With only one or two exceptions all the staff we had to deal with were most helpful and courteous