Early Bird - Enjoy up to $1000pp off your next holiday! Explore Here
The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

Celebrating 25 Years of tour excellence
Close

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Back to Beijing
 
Rating
Customer Review

A China Experience

Monday 23 Oct 2023
Overview Rating:
Our Tour: Excellent
Very well organised. Guides were excellent.
I missed my connection from Beijing to Shanghai. I needed more time.

Wonders of China

Tuesday 03 Oct 2023
Overview Rating:
Our Tour: Excellent
This was a great holiday, fast pace no doubt, but to see all the main attractions this was necessary. Our group comprised of a fabulous mix of the loveliest people ever. The Mekong River Cruise was a fabulous relaxer in the middle of the trip. I have to say on a negative side the trip in Beijing to the 'Old City' was quite disappointing...just a walk trough dusty streets to arrive at what appears to be nothing short of a tourist attraction visiting an 'authentic home' which was packed with other tourists eating was underwhelming. Another low point (an area that in my opinion may be able to be improved) was the day we had the early start to get the flight to Yichang. There was a long period of time in the afternoon spent hanging about before we were able to board the boat at 19.30hrs. Surely we could have stayed in a hotel in Yichang the evening prior to boarding the boat, enabling us to have a leisurely day there and possibly resulting on us being less tired on arrival at the cruise. All in all a great holiday enabling us to see all the main attractions in China. It was just such a wonderful asset to have the help and support of your National Guide Addison. What a well informed, kind gentleman he is. He was just amazing from start to finish. Thank You Addison

Our Response

Thank you for your review! We're delighted to hear that you had a great holiday and enjoyed the Mekong River Cruise. We appreciate your feedback on the Beijing trip and the early start in Yichang. We'll certainly consider your suggestions for improvement. Addison is indeed a valuable member of our team, and we'll make sure to pass on your kind words to him. We hope to welcome you on another adventure soon. Jimmy, Wendy Wu Tours.

Discover Japan

Wednesday 27 Nov 2019
Overview Rating:
Our Tour: Good
I thought the tour was excellent,well constructed, interesting, with very comfortable accommodation, excellent food and an exceptional tour guide, who was well informed and good company. It was a fascinating introduction to Japan and Japanese culture. I deducted a star due to travel arrangements to and from Japan. I had only an hour to change flights in Beijing which was quite stressful. Transit is not well signed and there is no obvious departure board at the airport. It worked, and I and my luggage did not miss a flight, but it involved some anxiety, quick marching, almost running, through the airport to reach the departure gates on time. It is fortunate that I am quite fit !
I would return to Japan and book with Wendy Wu again

GLORIES OF CHINA

Friday 14 Jun 2019
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Easy online booking with any queries quickly answered. Visa process very efficient and final paperwork and documents arrived in plenty of time.

Product :

It was never going to be a relaxing holiday and a few of the day's involving internal travel were pretty full on but China is a big place and it has to be done. The organisation was superb from the time we were met by our national guide Eileen at Shanghai to the time she (tearfully) waved us goodbye at Beijing the tour ran like clockwork. All hotels were good by any standard and any room problems were quickly resolved. Free bottles of water were provided in every hotel. Some locations were better than others with the hotels in Guilin and Yangshuo particularly well placed for an evening stroll and see local life. Our local guides were good although they did tend to give a heavy sell on the "optional" tours on offer. The selling at the factories we visited tended to be a bit full on but then again I did manage to get a bargain at the jade factory. Don't be afraid to haggle hard and maybe you will be offered a "secret" price. We were a group of 25 with 7 different nationalities who bonded well and made the trip enjoyable.

Our Response


Thank you for your review.

We are pleased to hear all your questions were answered quickly, and your visa process was make easy and efficient for you.

We hope you have returned home with some wonderful memories of the sights you saw that will remain with you for many years to come.

GRAND TOUR OF CHINA

Wednesday 24 Apr 2019
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Wendy Wu, Grand Tour of China. This was very well organised, with pick up from the airport, meet by the excellent National Tour guide Summer. Check in, all transport, entry to attractions. Meals etc. The tour itself was excellent with interesting locations and places to visit. Very well run. 2 of the local tour guides stood out. Both called Cherry, the first with Three Tribes tour in the Yangtze River and in Chengdu.

Product :

Wendy Wu were easy to book with. The daily trips out were excellent. Several stand out, Dali was beautiful in the foothills of the Himalayas, Beijing and the Great Wall. The terracotta Warriors, the Pandas, Xi’an at night and Shanghai. Sailing through the Three Gorges on the Yangtze Cruise. Loved wondering around the markets in the various towns battering for items.

IN PURSUIT OF PANDAS - CHRISTMAS AND NEW YEAR

Saturday 19 Jan 2019
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Jason Gao (National guide) was amazing and local Guide Susan in Chengdu and Andy in Beijing were good/

Product :

Hotels at Beijing and Xi'an were good, especially the Boffo L in Xi'an (which we believe was brand new to Wend Wu Tours). Hotel in Chengdu was disappointing - staff did not speak much English, not very helpful, room was disappointing.

MAJESTIC YANGTZE

Monday 17 Dec 2018
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Their main guide was very good, however the local guides were not upto scratch. It is a shame that the local guide in Beijing was the worst because he hardly told us anything about the places we visited. Especially considering that Beijing has more historical monuments to see than Shanghai, Chengdu or even Xian.

Product :

The cruise was good and the places we visited were very interesting. The local guides were good.

GLORIES OF CHINA

Friday 14 Dec 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Fantastic experience from start to finish,
A lot to fit into a tight schedule and all completed without a hitch.

National Guide Sam and the three local guides were great and nothing was too much trouble.

Product :

Fabulous tour albeit very busy,
From collection at the airport to final goodbye everything went smoothly and Wendy Wu staff were exemplary.

Tour itself was great and the places visited were amazing, this was our first tour so was unsure what to expect, but we loved the group check in at airports/hotels etc and the express entrance to the attractions etc. The group we were part of was very good and as they say we quickly became "Sam's family".
All the hotels were very good and you couldn't complain about the standard of them, only gripe would be the hotels in Shanghai and Beijing were a bit out of the city centre. That said they were first class hotels and the metro system was so easy and soooo cheap.
We loved every bit of the trip and still found time for some solo sightseeing. 10/10 in my opinion

CITIES OF THE ORIENT

Tuesday 11 Dec 2018
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

The tour was well organised. We were taken care off from the time we arrived to our departure.

The local tour guides were very good and had sound knowledge.

Our national guide Mr. Jacky was excellent. He was knowledgeable and had lots of patience. He made everyone feel at home and was helpful throughout the trip. His presence made the trip even more enjoyable. He is an asset to your company.

The places we visited were excellent. We managed to have a bird's eye view of China and Hong Kong. All important places were included in the itinerary.

The drawbacks were the time constraint and the travel between places. Beijing and Xian were good. The travel from Xian for the Yangtze river cruise was tiring. Even more tiresome was the day we travelled from the cruise to Hong Kong. We travelled by water, land and air all in one day. We would not have minded an extra day added to the itinerary if it helped to make the pace a bit bearable. That would have given us more time in Hong Kong.

Product :

The places we visited were excellent

Our Response

Thank you for your review,
We are thrilled that you had an amazing tour and that you felt taken care of throughout. It's great that your guides offered great knowledge of the areas you visited and that they made you feel at home. We are also pleased that you enjoyed the places you visited and that you got a birds eye view of China and Hong Kong.
We appreciate your comments with regards to the packed itinerary, however we do like to ensure that you get to see as much as possible in the time you have on the tour. We will however, bear this in mind going forward with the future tours. We hope you mostly enjoyed your tour and have come away with some wonderful memories.

MAJESTIC YANGTZE

Wednesday 28 Nov 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

My wife and I arranged our recent tour of China through Wendy Wu, booking their Majestic Yangtze Tour which started in Shanghai on 30 October and finished in Beijing on the 11th November 2018. We were met by our National Tour Guide, Lee, and were made to feel a real part of a family from start to finish. Our travelling companions were fabulous and the Wendy Wu team of National and Local Guides and Drivers were absolutely outstanding. Fluent in English and extremely knowledgeable on their beloved country, the trip fulfilled every expectation and more. We were concerned with all the travelling that schedules or arrangements would inevitably go wrong but all of it went like clockwork, seamless and stress less for us! Two internal flights, a five day cruise, a bullet train journey, transfers to and from airports and boat docks, dinner shows...all taken in Lee's stride as she ushered the "Lee Family" effortlessly from one location to the next. We cannot praise Lee enough - she even dealt amazingly with my wife's gluten free requirements ensuring a comfortable and relaxed holiday.

Product :

Excellent value for money, we would highly recommend to anyone interested in seeing China!

Our Response

Thank you for your lovely 5* review!
We are delighted that you had a wonderful Majestic Yangtze tour with us! It's great to hear that both the local and National guide , Lee, were informative and helpful, and made you feel like part of a family! We are so pleased that the trip fulfilled every expectation and that the transportation ran like clockwork! We always aim to make this a smooth and seamless transition and we are glad that this was fulfilled during your tour. It's also fantastic that your wife's dietary requirements were catered for!


We also love your pictures attached to your review! You certainly have a talent for photography!


We are delighted that you had such a great trip and are sure you have made some brilliant memories. We hope that you will think of us when you come to book your next trip!

CHINA DELIGHTS

Saturday 24 Nov 2018
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Their China country guide (Chuck) was excellent and did his level best to ensure we had a trouble-free holiday. The only blot for us was that we flew in to Beijing (Air China) and had an approximately 5 hour layover before flying on to Shanghai - there were at least 3 flights leaving to Shanghai before ours, so why such a long wait?

Product :

I would actually rate this very good and the tours chosen were just what we wanted. The quality of the meals we had did vary a little, some excellent and some average and towards the end of the holiday they were becoming a little repetitive. The hotels were of good quality, very clean and comfortable. In fact every city we visited was immaculately clean - very impressive for such a large country and population.

MAGNIFICENT CHINA

Friday 19 Oct 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The tour was well planned and organised. Booking was easy and all the documents arrived early, There was a lot of useful tips and information for the trip. The Chinese phases were helpful. The local tour guides were excellent especially Effie in Guilin, Lee in Beijing and Alex in Shanghai. They were all friendly and informative. Our tour guide Micheal was good espy ferromagnetic place to place without loosing anyone

Product :

This is a fabulous tour giving you good taste of China and seeing the major sites. It is very full on with early starts and some late finishes. The food is generally good but in some places we tended to get the same things for every meal. I think the Yangtze cruise could be a day shorter and it would have been useful to be offered the up grades when booking. I would have liked to experience the bullet train and had one less flight. All the in flight meals were terrible. The adds were good and could have been included in the price of the tour. China is truely amazing and came up to all my expectations. I feel we could have seen more in Chengdu as we had a day free before an evening flight. I will definitely be booking again with Wendy Wu and returning to China.

Our Response

Thank you for your 5* review,
We are delighted that you thought the tour was well planned and organised, and that your booking process was easy and informative. We are also thrilled that you found the local guides excellent, friendly and informative.
We hope you made some wonderful memories and that you will book with us again soon.

CHINA ENCOUNTERS

Friday 12 Oct 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

From being met at Beijing airport to leaving Kunming for our return flight via Beijing the tour was well organised. The hotels were mainly very good (couple with suspect plumbing) and the food always of a high standard. During the three weeks we experienced so many amazing sights and sounds. The group dynamics were excellent so we were a 'family, and this I'm sure helped to make the tour such a success and memorable.
Our national guide Alice was excellent and a walking historian who made the tour even more interesting with her humour and knowledge. The local guides who joined us along the journey were all very, very good.
The holiday was one of the most memorable and fascinating.

Product :

We were pleased with everything. Any small 'blips' were soon sorted by Alice and overall this trip was wonderful.

MAGNIFICENT CHINA

Saturday 06 Oct 2018
Overview Rating:
Our Service: Excellent
Overall organisation excellent by Wendy Wu from China visa processing through all travel and accommodation arrangements. Good guides throughout and first-class back-office support when arrangements in China got disrupted at short notice by force majeure. Especial compliments to tour guide Bruce and the local guide in Beijing (Zhang?)

Our Response

Thank you for your 5* review!


We are delighted to hear you enjoyed your tour of China, and Bruce was able to help organise alternative arrangements for you to return home safely.


Your comments will be passed along to him and your local guide in Beijing - I'm sure it will make their day!


We truly hope that you have returned home with some amazing memories that will last you a lifetime

TIMES ULTIMATE TOUR OF CHINA

Friday 05 Oct 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

We went on The Times Ultimate Tour of China in conjunction with Wendy Woo.
We visited Tianamman Square and the Forbidden City. We had a rickshaw ride through the hutongs, a tai chi lesson in the park, attended an acrobatic show at the theatre. We took the cable car up the Great Wall and came down on a toboggan run which was great fun. We later went to the Llama Temple.
We flew from Beijing to Xian and went to see the Terracotta Warriors and later did a bike ride along the city walls of Xian and also had a calligraphy lesson.
We travelled to see the pandas in Chengdu and also the Taoist temple at Mt Quingcheng and then on to Chongquing to go on a three night Yangtze River cruise and then on to Shanghai by bus, bullet train and flight.
Our food was fantastic and inexpensive particularly in the small local restaurants.
This was definitely not a restful holiday but a fantastic experience. We had an amazing national ******, Link Lee, who made the trip really special for us and suceeded in creating a cohesive (family) group with our fellow passengers, Link Lee being the undoubted leader. This experience has given us a thirst to discover more about China and continue our travels there. We would go with Wendy Woo again and definitely Link Lee. He is a really outstanding guide who gave tirelessly of his time and energy.

Product :

We went on The Times Ultimate Tour of China in conjunction with Wendy Woo.
We visited Tianamman Square and the Forbidden City. We had a rickshaw ride through the hutongs, a tai chi lesson in the park, attended an acrobatic show at the theatre. We took the cable car up the Great Wall and came down on a toboggan run which was great fun. We later went to the Llama Temple.
We flew from Beijing to Xian and went to see the Terracotta Warriors and later did a bike ride along the city walls of Xian and also had a calligraphy lesson.
We travelled to see the pandas in Chengdu and also the Taoist temple at Mt Quingcheng and then on to Chongquing to go on a three night Yangtze River cruise and then on to Shanghai by bus, bullet train and flight.
Our food was fantastic and inexpensive particularly in the small local restaurants.
This was definitely not a restful holiday but a fantastic experience. We had an amazing national ******, Link Lee, who made the trip really special for us and suceeded in creating a cohesive (family) group with our fellow passengers, Link Lee being the undoubted leader. This experience has given us a thirst to discover more about China and continue our travels there. We would go with Wendy Woo again and definitely Link Lee. He is a really outstanding guide who gave tirelessly of his time and energy.

Our Response

Wow!


Thank you so much for taking the time to review your “Times Ultimate Tour of China”.


We are absolutely thrilled to hear you thoroughly enjoyed your trip through China. We love to hear of your personal highlights – the Rickshaw Ride, Tai Chi Lesson, the Toboggan Run, Calligraphy lesson along with so many more than you have mentioned. These are certainly memories that we hope will stay with you for many years to come.


Your comments regarding Link Lee have been sent across to our China office, who will share them with him – ‘m sure he will be grateful to hear that he made the trip special for you and gave you an insight to all the wonders this ancient country has to offer!


When you are ready for your next adventure – do please let us know. We can’t wait to help plan your next tour either back to China or any of the other amazing destinations we offer!