Reviews and Testimonials | Wendy Wu Tours

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Rating

Customer Review

Discover Japan - HN

Saturday 01 Mar 2025

Overview Rating:

Our Service: Excellent

Fantastic. So easy to book and information given was clear and easy to understand. Steve was very helpful

Discover Japan - HN

Wednesday 26 Feb 2025

Overview Rating:

Our Service: Excellent

Very efficient and friendly response to telephone enquiries and subsequent email follow up.

Discover Japan - HN

Sunday 16 Feb 2025

Overview Rating:

Our Service: Excellent

Easy to book with helpful,friendly and knowledgeable staff, all my questions were answered confidently and with excellent information.

Discover Japan - HN

Sunday 26 Jan 2025

Overview Rating:

Our Service: Excellent

The Assistant was very knowledgeable and extremely helpful, she did everything possible to find me the best possible options for my requirements and was a pleasure to talk to.

Discover Japan

Thursday 09 Jan 2025

Overview Rating:

Our Service: Excellent

Knowledgable and patient advisor. All details clarified and questions answered clearly. Great support by Sheryl.

Discover Japan

Sunday 16 Jun 2024

Overview Rating:

Our Service: Excellent

Could not get through to start with and requested a call back
This came a couple of hours later.
Andrew was very helpful and answered our queries very quickly.
We were then time to think through options
Andrew even stayed beyond his finishing time to call us back
The deal offered was very competitive and so we booked the trip.
Good clear advice without any of pressure to book
Very impressed!

Discover Japan

Monday 27 May 2024

Overview Rating:

Our Service: Excellent

Sandra and the team were exceptionally helpful.

Good knowledge and experience regarding the areas we were interested in visiting.

Discover Japan

Wednesday 17 Apr 2024

Overview Rating:

Our Service: Excellent

Thoroughly professional and welcoming

Discover Japan

Tuesday 13 Feb 2024

Overview Rating:

Our Service: Excellent

Very efficient service.

Discover Japan

Saturday 20 Jan 2024

Overview Rating:

Our Service: Excellent

Very helpful, professional and personable

Our Response

Thanks so much for your reply. It is sincerely appreciated. Jimmy

Discover Japan

Wednesday 10 Jan 2024

Overview Rating:

Our Service: Excellent

Having previously toured before with Wendy Wu I was confident and ready to book again. The response was excellent, very helpful with great care and attention to details. Thanks, looking forward to the holiday.

Discover Japan

Saturday 30 Dec 2023

Overview Rating:

Our Service: Excellent

All my questions were answered to my satisfaction.

Discover Japan

Monday 20 Nov 2023

Overview Rating:

Our Tour: Excellent

The trip covered many of the popular tourist sights in Japan, but also some different places and experiences that I don't think we would have found on our own. Our guide (Meyouke) was fantastic and kept our group in order - especially getting quickly on and off the bullet train. Our group were a mixture of people from UK, New Zealand and Australia and were a fantastic friendly group which made the trip even more enjoyable.

Discover Japan

Monday 20 Nov 2023

Overview Rating:

Our Tour: Excellent

The chosen activities and guide were really good.. At first we struggled a bit with the food, but the later on hotels had more variety.
Our only negative was the connecting flights made the journeys long and arduous. Perhaps Wendy Wu could offer more alternatives and suggestions to make the customer more aware of how tiring the flights were.

Discover Japan

Saturday 18 Nov 2023

Overview Rating:

Our Service: Excellent

Very helpful and knowledgeable