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The Award-Winning Tour Specialist

Reviews

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Back to Enchanting China
 
Rating
Customer Review

Enchanting China

Sunday 19 Jan 2020
Overview Rating:
Our Service: Excellent
The booking experience was excellent. Lisa was helpful, knowledgeable and professional in her support.
We would recommend Wendy Wu booking service.

Enchanting China

Tuesday 17 Dec 2019
Overview Rating:
Our Service: Excellent
Lisa was extremly helpful and patient helping me with every question that i had. Was not pushy and gave clear costs and breakdowns.

ENCHANTING CHINA

Saturday 11 May 2019
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Excellent from initial booking and throughout the tour.

Product :

Excellent. Great range of locations visited with fantastic tour guide.

Our Response


Thank you for your positive review and your recommendations.

When your ready for your next adventure, let us know! We can't wait to help you plan your next tour.

ENCHANTING CHINA

Monday 08 Oct 2018
Overview Rating:
Our Service: Excellent
Our Tour: Good

Service rating :

Very organised and well planned.

Product :

Good original price for tour but then seemed to be lots of extras that had to be paid while on the tour. It would have been better for these to be paid up-front.

ENCHANTING CHINA

Friday 11 May 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Excellent tour, brilliant leader & City guides. Helpful directions to good restaurants.
Best Wishes to Alice ~ our leader.

Product :

Everything was better than expected and nothing went wrong

ENCHANTING CHINA

Tuesday 14 Nov 2017
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

All in all a very impressive package with the China tour, great value for money, tour guides excellent, top hotels and excursions, so would definitely recommend this company for your tour/holiday

Product :

A totally great experience, takes in all the top locations

ENCHANTING CHINA

Monday 02 Oct 2017
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Everything ran to schedule.. Most of the hotels were good. The Beijing hotel was a bit grubby.

The national guide was excellent and the local guides good. Better local info could have been provided for the free time on this tour, eg vicinity of local restaurants, local attractions etc. Where lunches were not provided the tours that overlapped lunc time should have included time and recommendations where to eat lunch. English City maps would have been useful. We only got these in Shanghai.

Group included meals needed to provide for all tastes rather than the lowest level of spiciness. Group meals were to bland for our taste.

Product :

See above. Generally good but room for improvement re the Beijing hotel, local information for free time. The amenities package for the Yangtze cruise was miss sold as it only covered 2 pre and dinner drinks and no drinks for lunches. We sorted this out but it was a problem.

We enjoyed the overall experience of the tour.

ENCHANTING CHINA

Wednesday 07 Jun 2017
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The holiday was well organised. Our National Guide was excellent and the whole China experience, although busy and hot was a wonderful experience with visits to all tourists' sites in China, with the added experience of the bullet train, the cruise down the Yangtze, etc.

Product :

We could not have done this trip on our own, so we were pleased that we went with a reputable company who knows the country well.