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The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Back to Hanoi
 
Rating
Customer Review

Angkor to the Bay

Monday 11 Dec 2023
Overview Rating:
Our Tour: Good
Too many people in group. We were told 16/17! Compared to 27!
Hotels in phnom Penn and Hanoi disappointing. Why not save money on food - far too much every day and improve those hotels. Is there no possibility of a snack for lunch? Then there would be more time for an amount of personal walking round the towns. Not enough available to us!
Most breakfasts passable, but not great. Best food by far on the boat on Halong Bay. Well done to them.
Hotel in hue coped really well with food when the floods came.
Dance and kickboxing display in Cambodia, but the food was abysmal. Surely you can do better than that!
Both guides were brilliant - nothing to fault. They made the holiday special.

Mekong Explorer (Upper Deck)

Saturday 13 May 2023
Overview Rating:
Our Tour: Good
Hotels in Hanoi and Hoi An below expectation.
Hotel in Saigon was good!
Victoria Mekong vessel, food and service excellent!
Siem Reap hotel Good!
Guides were good.

Mekong Explorer (Upper Deck)

Saturday 29 Apr 2023
Overview Rating:
Our Tour: Excellent
A wonderful tour that was very well organised with good hotels, excellent guides, great restaurants, a good variety of things to do/ places to visit. It was lovely seeing and doing all the usual tourist attractions, but equally great doing more unusual things like the visit to a family home in Hanoi where the gentleman's grandfather had been one of the mandarins, having a go at farming and lastly the cookery school in Siem Reip where we learnt how to cook and made our own lunch. So many highlights on this trip. Thoroughly recommend it.

Angkor to the Bay

Friday 20 Mar 2020
Overview Rating:
Our Tour: Good
Our trip was fabulous up until Hanoi when our excursion to Ha long Bay was cancelled due to Covid19, and we do appreciate this was beyond Wendy Wu's control.

Mekong Odyssey

Monday 16 Mar 2020
Overview Rating:
Our Tour: Excellent
We totalled enjoyed the trip and all the knowledge the guides gave us.
However the coach we had in siem Reap was not up to standard as the other coaches we had in Hanoi , Hoi An, Hue and Saigon.

Angkor to the Bay

Tuesday 10 Dec 2019
Overview Rating:
Our Tour: Excellent
Organisation was excellent from booking to return home. Lots of useful information provided about our destinations.
We had eight flights (international and domestic), all without any problems.
Coaches were of good quality and comfortable with air conditioning and adequate amounts of chilled bottled water were provided.
Hotels were of a high standard, beds were comfortable and breakfasts provided a wide variety of options, both European and Asian.
The Light Hotel in Hanoi was a little below the other hotels in terms of communal facilities (pool, bar area) but benefited from a good location in the city.
The itinerary was as described in the tour information with a few elements of rescheduling to meet flight times. Days were very full with early starts and some late finishes. Activities and places visited were varied and kept the party interested and entertained.
Our guides spoke good English and provided a wealth of information.They kept us up-to-date with any changes to the itinerary and gave constant reminders of where we needed to be, at what time and what we needed to bring (mainly sun-cream and mosquito spray, although mosquito's were never a problem).
We felt our guide in Vietnam (Laki) exceeded our expectations and we were sad to say good-bye to him.
We were in a group of 24 people from UK, Australia and New Zealand. Ages ranged from 50's to 80's but all were able bodied, young at heart, and there to enjoy the experience.
To conclude, we would have no hesitation in booking another Wendy Wu tour and thought it was very good value for money.

ANGKOR TO THE BAY

Monday 01 Apr 2019
Overview Rating:
Our Service: Excellent
The whole holiday went very well. The flight was very good and we had no problem changing in Hanoi to fly on to Siem Rep. We were met at the airport and taken to out hotel.
The guides in Cambodia and Vietnam were both excellent. Tidily dressed, spoke clearly and obviously knowledgeable.
The content of the tours was as described and was well organised.
The make up of our group was good - we all got on very well and had a great time.
The flight home was as good as the flight out.

VIETNAM EXPLORER

Thursday 08 Nov 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Would definitely recommend, well organised and tour guide phong was excellent

Product :

Started in Hanoi and finished in Saigon all travel and tours were continually flowing

Our Response

Thank you for your great review!
We are thrilled that you thought your guide Phong excellent and that they ensured you had an organised tour! It's also fantastic to hear that you would recommend our company and we hope that we can help you with another tour booking in the future!

VIETNAM AT A GLANCE

Monday 05 Nov 2018
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Excellent guide
Most of the hotels were first class
Travel arrangements were faultless
Interesting schedule

Product :

Not enough time to shop in Hanoi

VIETNAM ESCAPE

Tuesday 07 Nov 2017
Overview Rating:
Our Service: Good
Our Tour: Excellent

Service rating :

Itinerary was very good ,Mekong Delta a wasted day compared with Hoi An and Halong Bay and Hanoi.
40 % of Restaurant were empty seated in rooms without atmosphere just the group,Nha Trang Hotel Asian Paradise (hell) 2/10
All guides were excellent Hoang Van Toan In Hanoi 11/10 brillent.
Would have been lovely a additional day in Hanoi .
Hotel Le Nid lack facilities very poor dinning room layout more like a canteen.
No bar with alcohol drinks Le spirits .
Very good flights with Cathay and Vietnemese Airlines.

Product :

Value for the money except the Menkong Delt

VIETNAM AT A GLANCE

Saturday 08 Apr 2017
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Spoke initially with Stephen Jordan, who was very efficient and helpful. Upon deciding to book, again spoke with Stephen who was able to deal with our request for a Hong Kong add-on.

Product :

The Vietnam at a Glance Tour was superb and everything went so smoothly. Lots of early mornings but when you travel that far you do need to make the most of your time. Hotels in Ho Chi Minh City and Hanoi were typical city hotels, but very good and near the centre, enabling us to walk around in our free time.Those in Hoi An and Hue were a little more spacious, with pools and still in good locations. A special mention must be made of our guide for the tour, Robin (Dzung Duc Ngo), who was outstanding. Also very fortunate to have a good group of fellow travellers, and it was sad to say goodbye at the end!

Our Response

Thanks for your in-depth feedback. We do our best to ensure that our customers get the chance to experience as much as possible in their short time away with us, so we're glad to hear that you felt you'd made most of it!
Location is also very important, so thanks for letting us know what you thought. We'll be sure to pass your kind words across to Robin for your, and thank you once again. We hope you get to keep in touch with your fellow travellers!

Kind regards,

Megan
Customer Care Executive

ANGKOR TO THE BAY

Sunday 11 Dec 2016
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

My pre booking advert suggested that I could enjoy business class on the return journey for £99. When I phoned to book I was advised that it was not available from Manchester but via London it could be supplied for £199 each. I booked including a connecting flight from Manchester to Heathrow. My initial paperwork showed business class from Hanoi to Hong Kong and onwards to Heathrow. I would then have BA club world Heathrow to Manchester.
When my final e tickets arrived the last leg LHR to MCR was economy class. When I queried this I was told there was not a business class on that flight but that we could use the lounge! In the event it was a mad rush to catch the connecting flight which my partner and I did but her luggage didn't

Product :

Possibly more suited to someone with more stamina than me as it can be quite hectic. Lunch with 8 dishes became hard going and probably lighter snacks would have suited many people. The last few days of the tour turned into a personal struggle as I contracted what is euphemistically known as Delhi belly.

Our Response

We are sorry to hear your disappointment with Wendy Wu Tours, Please don't hesitate to contact our customer relations department who would be happy to help.

ANGKOR TO THE BAY

Sunday 04 Dec 2016
Overview Rating:
Our Service: Good
The hotel in Hanoi was too far from the centre and in a dodgy area. The food became very repetitive by the end of the tour. It would be nice to have a whole half day free each week. The tour was a bit rushed with v little time to explore anything. Generally good. We have done two WW tours and will probably try another tour operator next time.

VIETNAM IMPRESSIONS

Tuesday 22 Nov 2016
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Location of two hotels not very good( Hanoi and Saigon.)
Cambodia add on was excellent. Guide in Cambodia outstanding, but guide in Vietnam needs to improve his English as a national ******.

Product :

The tour was sometimes a bit rushed. The water puppet show could be dropped and then free time could be given in Hanoi as we didn't have any free time there at all.

ANGKOR TO THE BAY

Wednesday 16 Nov 2016
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The tour overall was excellent apart from the hotel in Hanoi where everybody seemed to be a little under experienced even thought they were very helpful and anxious to help.

Product :

Enjoyed the trip very much but perhaps a few less padgodas! Both of our guides were excellent. Restaurants were generally very good but on one occasion there was a great big hole in the ceiling and also we seemed to be upstairs always away from the local people