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The Award-Winning Tour Specialist

Reviews

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Back to Hoi An
 
Rating
Customer Review

25 Year Anniversary Classic Mekong (Upper Deck)

Saturday 04 Nov 2023
Overview Rating:
Our Tour: Good
Full on travel experience. All travel arrangements and pick ups were organised superbly
The hotels were all of a good standard and the beds high quality aiding great sleep
Cambodia was beyond expectations as was our guide Buvnath. The Angor complex and the Ta Prohn temples ( Tomb Raider film) was breathtaking despite the high humidity and the rest of the itinerary was very interesting. A luxury coach transferred the 16 of us to Pnom Penn.
Next was a cruise down the Mekong river which was a welcome respite after a few days touring
The boat was lovely as were the staff and the evening entertainment was authentic.
Wendy Wu greeted us for the cruise and it was fun to hear how she had built her tour business
3 groups amalgamated on this cruise and I felt the trips out were a bit busy with all of us descendingon each location.
After 3 days on the Mekong River it was a transfer to Saigon.
This day was less successful as a packed and somewhat repetetive days activities and a late lunch meant we arrived in our hotel with little time to shower and freshen up for dinner which I decided to miss.
After that day the tour picked up again and our new guide Hoi kept the group engaged and the travel arrangements from then on were faultless including 2 internal flights from Ho Chi Min to Da Nang for the beautiful Hoi An and then onto Hanoi.
Hoi made sure each hotel had all our details in advance and arranged luggage collection /porterage so no lengthy lobby waits to get to our rooms.
The evening show in Hoi An was a spectacular display of acrobatics traditional music and dance and I am glad this was included
The seaplane flight over Halong bay was like something out of a James Bond movie and the cruise on the Junk was very pleasant
Why only 4 stars
I felt some of the food /set meals provided were bland , and unimaginative for the price point .The veg was always excellent but one restaurant gave us pork complete with hairy skin!! which nobody ate much of! The last nights meal was very average and a disappointment.
Overall a great experience which I would recommend
The food does need improved for the evening meals

Mekong Explorer (Upper Deck)

Saturday 13 May 2023
Overview Rating:
Our Tour: Good
Hotels in Hanoi and Hoi An below expectation.
Hotel in Saigon was good!
Victoria Mekong vessel, food and service excellent!
Siem Reap hotel Good!
Guides were good.

VIETNAM & CAMBODIA DISCOVERY

Monday 02 Apr 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Very well organised tour. Pace and variety of experiences excellent. Very professional and knowledgeable tour guides (both national and local). Every day went really smoothly - transport ready and waiting , seats at tables reserved, tables reserved at different local restaurants serving excellent food, bottled water in an ice bucket on the coach. The attention to small detail excellent.

Product :

Our first experience of a tour and the small group promised helped to make this trip special. Highlights for us were the four days up in the mountains walking, meeting and eating with local villagers was an outstanding experience. We also particulate enjoyed the cycle rides and the Vespa ride. Another highlight was the cycle trip in Hoi An to the market gardens. The day of activities in the Mekong Delta was also superb.

VIETNAM ESCAPE

Tuesday 07 Nov 2017
Overview Rating:
Our Service: Good
Our Tour: Excellent

Service rating :

Itinerary was very good ,Mekong Delta a wasted day compared with Hoi An and Halong Bay and Hanoi.
40 % of Restaurant were empty seated in rooms without atmosphere just the group,Nha Trang Hotel Asian Paradise (hell) 2/10
All guides were excellent Hoang Van Toan In Hanoi 11/10 brillent.
Would have been lovely a additional day in Hanoi .
Hotel Le Nid lack facilities very poor dinning room layout more like a canteen.
No bar with alcohol drinks Le spirits .
Very good flights with Cathay and Vietnemese Airlines.

Product :

Value for the money except the Menkong Delt

VIETNAM AT A GLANCE

Saturday 08 Apr 2017
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Spoke initially with Stephen Jordan, who was very efficient and helpful. Upon deciding to book, again spoke with Stephen who was able to deal with our request for a Hong Kong add-on.

Product :

The Vietnam at a Glance Tour was superb and everything went so smoothly. Lots of early mornings but when you travel that far you do need to make the most of your time. Hotels in Ho Chi Minh City and Hanoi were typical city hotels, but very good and near the centre, enabling us to walk around in our free time.Those in Hoi An and Hue were a little more spacious, with pools and still in good locations. A special mention must be made of our guide for the tour, Robin (Dzung Duc Ngo), who was outstanding. Also very fortunate to have a good group of fellow travellers, and it was sad to say goodbye at the end!

Our Response

Thanks for your in-depth feedback. We do our best to ensure that our customers get the chance to experience as much as possible in their short time away with us, so we're glad to hear that you felt you'd made most of it!
Location is also very important, so thanks for letting us know what you thought. We'll be sure to pass your kind words across to Robin for your, and thank you once again. We hope you get to keep in touch with your fellow travellers!

Kind regards,

Megan
Customer Care Executive

VIETNAM PANORAMA

Sunday 19 Mar 2017
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Excellent itinerary and a very good national guide plus experienced drivers.

Product :

A lot to see of interest but, a little longer would have been nice at some venues e.g. Hoi An

ANGKOR TO THE BAY

Sunday 13 Nov 2016
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The service on this tour was amazing. The national guides sort everything and want to ensure you have a great holiday in their countries. I found the Cambodian people to be extremely friendly. If you suffer from any allergies then the guides ensured you were given food that you could eat safely and tried to offer variety. The hotel rooms were all of excellent standard and most hotels had a swimming pool.

Product :

The trip from Angkor to the Bay was amazing. Both of our national guides were outstanding. We had Sok in Cambodia and Zhou in Vietnam. They were both very knowledgeable and were good at telling the history of their countries in an interesting way and were fun to be around. Our favourite parts were Angkor Wat and Halong Bay. The boat trip on Halong Bay was a relaxing part of the trip and the scenery was stunning. The boat was positioned perfectly to enjoy the sunrise. In Hoi An we stayed at the silk resort which is a beautiful hotel. Most people's favourite. This is our second Wendy Wu tour and it was amazing and we would happily go with them again. The holiday includes everything so you don't need to worry about where to eat or how to travel around. The roads in Vietnam and Cambodia are chaos but all of our drivers made you feel safe and were very friendly.

Our Response

We are delighted to hear you enjoyed your Angkor to the Bay Tour and hope the memories of this unforgettable destination will stay with you for many years to come!

We love to hear your travel stories and discover your holiday highlights – it’s this very feedback that helps us to maintain and improve our high standards and you can rest assured your comments have been passed onto our local operators who will share your comments with Sok and Zhou- it’ll make their day!

We’d also like to share some of your comments with other customers, so we may feature them on our website or in our brochures. Naturally, we would not use your comments without prior consent and if you agree please reply to this email and then leave the rest to us.

Thank you once again for your feedback.

Kind regards
Zoe Bligh

VIETNAM IMPRESSIONS

Thursday 07 Apr 2016
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Would have been excellent if Saigon hotel had not been changed to one of lesser quality without warning or explanation.

Product :

Hotel change spoiled Saigon experience. Hanoi, Ha Long Bay and Hoi An were excellent.

CAMBODIA FOR FREE (VIETNAM IMPRESSIONS) (STANDARD)

Monday 14 Mar 2016
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Dara in Cambodia and Tuan in Vietnam, our guides were fantastic

Product :

Very well organised including 3 add one. Especial thanks to our wonderful guides, Dara in Cambodia and Tuan in Vietnam. Only criticism 2 dreadful 'western' meals in Vietnam and extra day needed for rest day in Hoi An. Some more infirm members of the group needed a rest and it would have been nice to sample the delights of the Hoi An Silk Village resort.
Thoroughly enjoyable. Thank you

Our Response

Welcome home! And thank you f or taking the time to post your feedback following your recent tour with us. We trust that your time in both Vietnam & Cambodia were memorable ones with all the attractions you have visited living long in your memory.

We are sorry to hear you were disappointed with the quality of your occasional western meals whilst on tour and thank you for bringing this to our attention as we could not seek improvements otherwise.

we would be delighted to lead you on tour with us again at some point in the not too-distant future.

Kind regards,
Junior

VIETNAM IMPRESSIONS

Monday 21 Dec 2015
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

I cannot fault Wendy Wu tours, this was our 2nd holiday with them, the first being to China. Everything went as planned and no complaints from my husband and I. Would definitely travel with them again.

Product :

It was a full on whirlwind tour with the bonus of Angkor Wat for free. If I had to pick one place which I felt really relaxed in it was Hoi An. We had an excellent experience at a cookery class, very enjoyable. The meals on tour were of good quality, you could not want for anything. The guide was knowledgeable and looked after us very well nothing was too much trouble for him. Overall, if you wish to see Hanoi, Hoi An and Saigon then this tour filled the brief.

ANGKOR TO THE BAY

Friday 21 Nov 2014
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The guides were friendly and knowledgeable particularly the Vietnam guy.

Product :

We enjoyed the trip very much but thought the Cambodia leg was rushed and we missed the Bantarsreay temple. We also thought a little extra time in Hoi An would have been wonderful and more enjoyable.

VIETNAM AT A GLANCE

Monday 28 Jul 2014
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Company & service good, tour guide good.

Product :

The hotel in Hanoi was tired, rooms old. Whereas the ones in Hoi An & next place, can't remember the name, where on a different level so there was no consistency with accommodation. Due to it being so hot, the waling around got a bit much, I realise there is an agenda & I did opt out of one half day excursion. I was the only Brit but that didn't matter, all the others, mainly from Australia, were great.