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The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

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Rating
Customer Review

GLORIES OF CHINA

Saturday 13 Oct 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Excellent & varied itinerary. Delivered to us with no hitchesat all.

Product :

Guides, city tours, shows, coach & food excellent.
They tell you to bring comfortable shoes. Do so, especially for the Great Wall & the fascinating three hour walk in Tiananmen Square & the Forbidden City.
The offices in London & Shanghai very helpful in getting us out of Hong Kong before the typhoon arrived, so that we were able to join the tour on time.

CITIES OF THE ORIENT

Friday 22 Jun 2018
Overview Rating:
Our Service: Good
Our Tour: Excellent

Service rating :

Apart from Hong Kong the Tour was run very professionally by our Tour Guide Charles. He was courteous efficient and accommodating at all times. A great asset to the business.
In Hong Kong the tour guide was not as efficient, leaving behind two guests when we left the hotel for the Victoria Peak Meal. He was also unenthusiastic about helping with customer problems.

Product :

The itinerary, although hectic, took in the main tourist attractions in China and the local Guides were knowledgeable and friendly.

Our Response

Thank you for your review regarding "Cities of the Orient" tour.


We are pleased to hear that you enjoyed your trip and you were particularly happy with your National Escort Charles. Your kind words will be passed on to our China office who will pass this onto him, along with some of your local guides.


This itinerary is certainly packed with all the sights of an ancient China, but also gives you an insight to the present day culture and scenery.


We would be honored to welcome you aboard another Wendy Wu tour, either to discover more of China or any of the other fantastic destinations we offer!

MAJESTIC YANGTZE

Wednesday 20 Jun 2018
Overview Rating:
Our Service: Good
I would recommend this tour with reservations. It was rated one tick comfortable, well, we all thought it was very full on, quite exhausting, with such early starts and long days, but we did travel thousands of miles and saw so much.
The last Met ire Hotel was very average and the last hotel City View in Kowloon was so downtown and not very good.
We felt the add on to Hong Kong was a waste of money. The half day included tour was good but the second day, with a late flight, was a waste, we did not know where to go and the hotel only suggested going to the Ladies Market, we then took a taxi to the better area but it was not of interest. There should have been some optional extra tours to choose from.

Our Response

Thank you for your positive feedback regarding your recent visit to China.


We are delighted to hear you would recommend this tour, but also hope you have come away with some fantastic memories of this wonderful country.


Please be assured your feedback has been acknowledged and taken onboard with regards to your hotels and the optional tours.

GLORIES OF CHINA

Monday 18 Jun 2018
Overview Rating:
Our Service: Excellent
Highly professional, customer focussed team. Extremely knowledgable about the areas visited in china. Our national tour guide, Jason Goa, who stayed with us throughout our Glories of China tour was the best we have ever had and the local guides supported him very well.
When we had a mix up regarding the breakfasts in our Hong Kong two day add on, Wendy Wu in the UK were very helpful in sorting it out by email and that was at a weekend.
The booking arrangements were smooth and carefree as they offer the Visa service. The itinerary and tickets arrived on time and with enough information for each day without overloading us with paper.
Transfers and internal flights were handled seamlessly and we didn't have to worry about the luggage. We just had to turn up and enjoy ourselves.

Our Response

Thank you for your 5* review!


We really appreciate your feedback regarding your recent visit to China.


Our "Glories of China" certainly showcases all the glorious highlights of this amazing country. We are sorry to hear of the problem with the breakfast, but are pleased we were able to rectify the issue quickly and efficiently.


Your lovely comments about Jason will be passed along to him, and I am sure he will be happy to hear he was able to turn your trip into the best one you ever had.


We would be delighted to welcome onboard another Wendy Wu tour in the future.

CITIES OF THE ORIENT

Thursday 07 Jun 2018
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Organisation excellent - tour guide in China excellent - most hotels were good - Beijing too far out - Shanghai superb - if all were this quality I’d book again - Hong Kong hotel awful

Product :

Great tour - loved the sites and the cruise was so relaxing
As previously stated couple of hotels could have been better

Our Response

Thank you for your review!


We are glad that you found your tour guide very helpful throughout your tour. Shanghai is certainly a fantastic city and you came away with some incredible memories.


With regards to your comments on the hotels, please be assured these have been acknowledged and taken on-board. We really appreciate both positive and constructive feedback to help us continue and improve our high standards.

YOUR BOOKING EXPERIENCE

Wednesday 02 May 2018
Overview Rating:
Our Service: Good
Our Tour: Poor

Service rating :

Very disappointed that the "free business upgrade" advertised was not available. A free weekend in Hong Kong is hardly a comparable replacement with regard to comfort nor price. Because we are both very tall this was very important to us.

Beginning to wonder whether we should re-book for a different time but particularly wanted mid September as it is our wedding anniversary.

Otherwise very helpful and friendly with good information.

Product :

Disappointed that free business upgrade not available.

Our Response

Thank you for your feedback and we are sorry to hear you are disappointed about the offer not being available. We can only secure certain offers with the airlines we use and sadly the offer wasn't available for your booking. We always ensure we communicate the offers available to you at the time of booking and would like to apologise for any disappointment caused because of this. We are confident you will have a great time on our tour and hope you are looking forward to your forthcoming trip to celebrate your wedding anniversary.

MAJESTIC YANGTZE

Monday 23 Apr 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The whole tour was superbly organised from the moment we landed in Hong Kong to our departure two and a half weeks later in Beijing. We didn't have to worry about a thing. The bulk of the credit for this has to go to our fabulous Tour Guide Element Ning who was not only totally professional and worked really hard to keep everyone happy, but to his personality and rapport with the other members of the party. All our requests were catered for and nothing was too much trouble for him, he made our holiday.

Product :

The whole Tour was wonderful, but my favourite part was the four days on the Yangtze River, it was so peaceful and the boat was lovely. We upgraded our room and were very pleased that we had done so. We had lots of space and a balcony to relax on. The Pandas came a very close second. Having said all that, it really was difficult to choose as it was all superb. The food also was excellent and very varied.

DREAMS OF NATURE

Sunday 21 Jan 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Enthusiastic, well-informed, reassuring and supportive advice and leadership from all our Tour Guides, but above all our National Guide Sophie, who adopted me on my arrival as a solo traveller on her first Asian trip, whose suitcase hadn't made it from Hong Kong to Guilin. She went shopping with me to make sure I had everything I wanted until my suitcase caught up. And never lost her charm, calm or sense of humour during our 3 weeks of travel around many hotels in several provinces.

Product :

All inclusive, trains, planes, coaches, hotels and nearly all our meals. Not to mention all the time, patience and assistance from all our Guides, who didn't just accompany us in working hours, but went out of their way to assist with any additional exploration we wanted, such as a local massage in Chongqing, cocktails in Giulin and coming shopping with us to help get clothes and toiletries

WONDERS OF CHINA

Tuesday 05 Dec 2017
Overview Rating:
Our Service: Excellent
Great tour of Chins with a couple of nights in Hong Kong too! Our guide (Sophie) was great and Great Wall Terracotta Army Shanghai and River Yangsee were the highlights....highly recommended!!!!

HIDDEN TREASURES OF MYANMAR

Saturday 02 Dec 2017
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Faultless. Myu our Myanmar guide was truly amazing. Nothing was too much trouble. He went far more than the extra mile. The drivers were all very safe the hotels were good and all had interesting features. The food was wonderful but really it all came down to myu and all his tremendous hard work ensuring each and everyone of us had an unforgettably wonderful time. I would highly recommend Wendy wu tours. Myanmar was an unforgettable experience. One black mark in Hong Kong we were made take heavy cases and hand luggage down an escalator when there was a lift available , that was down just to the local airport guide. Ever other aspect was truly five star

Product :

It gave a terrific overview of Myanmar. They packed so much in. We were able to see many sides of the country. We were lucky on two counts. One was myu our guide who was absolutely fantastic and the second we were there at festival time

A CHINA EXPERIENCE

Wednesday 15 Nov 2017
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Yes 5 star for the China experience but 1 star for the stop off in. Hong Kong, thiis was our Anniversary and in Hong Kong had the smallest room and Hotel was being renovated had Wendy Wu contacted us we would had upgraded

Product :

Excellent tour guide Johnson you are a star

YUNNAN ADVENTURE

Thursday 15 Jun 2017
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Not sure what I am being asked to review here? Presume it is the UK office. Simple to book, visa taken care of, Things arrived on time. Everything for the trip seemed to work.

Product :

A good tour, A part of China we have not been to before so very interesting. Though interesting spent too long in Shangri La, the walk / picnic was a waste of time. Could have done with more usable time in Cummin, (most of the free time from 4pm onwards so not useable). Would recommend people add a day or 2 more to the start or preferably the end of holiday there.
People that wanted a walking holiday would have been disappointed, and indeed for others the thought that there would be too much walking might have been a put off. Have to word brochure better. Altitude might be an issue for some but walking not.
If we had it to do again would not have chosen Hong Kong to be added to trip, been there too many times now it is boring.

Our Response

Thank you for your detailed feedback regarding the itinerary of your tour. We'll be sure to pass your comments to the relevant departments so as to help improve our services on future departures, and also ensure our wording is clear.

UK HONG KONG GLIMPSES 4D/3N - EATON

Monday 08 May 2017
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

From the day of booking our holiday, our actual holiday and return home we have been given excellent service throughout from Wendy Wu Tours. Our tour representative, Alice, was wonderful. She was very informative and was always a pleasure to be with. The whole tour was brilliant - we saw everything that we wanted to see and more. We would definitely recommend Wendy Wu Tours to all our family and friends. Thank you very much.

Product :

Our trip to Hong Kong was brilliant. Wendy Wu Tours had arranged a half day tour to Hong Kong Island. This was excellent. We were taken to all the memorable places and able to walk around and take photos. Overall experience of the whole holiday - excellent.

UK HONG KONG GLIMPSES PROMOTION 3D/2N - COSMOPOLITAN HOTEL

Friday 28 Apr 2017
Overview Rating:
Our Service: Good
Our Tour: Poor

Service rating :

Generally OK and met our expectations.

Product :

Not happy with the service from the hotel over an Amazon Kindle we left in our room on departure. They found it but just put all sorts of obstacles in the way of getting it to us in Shanghai - even though we told them we would meet all the costs of getting it to us.

Our Response

Thank you for your feedback. We're sorry to hear you had difficulty recovering your Kindle, but hope it was resolved in the end and that the rest of your tour was enjoyable.

VIETNAM AT A GLANCE

Saturday 08 Apr 2017
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Spoke initially with Stephen Jordan, who was very efficient and helpful. Upon deciding to book, again spoke with Stephen who was able to deal with our request for a Hong Kong add-on.

Product :

The Vietnam at a Glance Tour was superb and everything went so smoothly. Lots of early mornings but when you travel that far you do need to make the most of your time. Hotels in Ho Chi Minh City and Hanoi were typical city hotels, but very good and near the centre, enabling us to walk around in our free time.Those in Hoi An and Hue were a little more spacious, with pools and still in good locations. A special mention must be made of our guide for the tour, Robin (Dzung Duc Ngo), who was outstanding. Also very fortunate to have a good group of fellow travellers, and it was sad to say goodbye at the end!

Our Response

Thanks for your in-depth feedback. We do our best to ensure that our customers get the chance to experience as much as possible in their short time away with us, so we're glad to hear that you felt you'd made most of it!
Location is also very important, so thanks for letting us know what you thought. We'll be sure to pass your kind words across to Robin for your, and thank you once again. We hope you get to keep in touch with your fellow travellers!

Kind regards,

Megan
Customer Care Executive