Reviews and Testimonials | Wendy Wu Tours

Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Rating

Customer Review

Japan Uncovered

Friday 01 Nov 2024

Overview Rating:

Our Service: Excellent

Very helpful person on phone. Answered all my questions and sorted out the best business class offer. Very satisfied..

Japan Uncovered

Saturday 26 Oct 2024

Overview Rating:

Our Service: Excellent

Good information on the internet about the holiday we booked.
It was easy to book

Japan Uncovered - HN

Thursday 03 Oct 2024

Overview Rating:

Our Service: Excellent

Very helpful and knowledgeable. Air fare situation explained well and what the tour included. Also changed the date of departure to two days later for me without any problem

Japan Uncovered - HN

Thursday 26 Sep 2024

Overview Rating:

Our Service: Excellent

Attended the Wendy Wu presentation at Bristol Golf Club on the 25 Sept. The presentation provided by Glen was excellent and hugely informative. Refreshments available if required and the location was great. Beau, who facilitated our Japan booking was very knowledgeable, friendly and helpful. A thoroughly enjoyable and seamless experience!
Thank you

Japan Uncovered - HN

Tuesday 03 Sep 2024

Overview Rating:

Our Service: Excellent

So far, my experience is limited to the 'Booking' experience and that was excellent

I had phoned only to collect some information as there was also a tour elsewhere that I was interested in. But the friendliness and the responsiveness of the consultant to my specific requests convinced me to book straight away

Our Response

Thank you so much for your kind words and for sharing your booking experience. We're thrilled to hear that Stephen's friendliness and responsiveness made such a great impression and convinced you to book with us.

We’re confident your tour will be just as excellent, and we can’t wait to hear about it once you've had the full experience. If you need anything else leading up to your trip, please don't hesitate to contact us. Kind regards, Jimmy, Wendy Wu Tours.

Japan Uncovered

Wednesday 14 Aug 2024

Overview Rating:

Our Service: Excellent

I contacted customer service and received a call back within the hour. Issue resolved and holiday booked.

Our Response

We’re delighted to hear that we were able to get back to you quickly and resolve your issue. It’s wonderful to know your holiday is now booked. If you need any further assistance or have any questions, please feel free to contact us. Have a fantastic trip!

Japan Uncovered

Tuesday 13 Aug 2024

Overview Rating:

Our Service: Good

Very courteous and polite. Answered all my questions over several phone calls- was told about special offer immediately

Our Response

Thank you for your kind words. We’re pleased to hear that you found our service courteous and polite, and that all your questions were answered thoroughly. It’s great to know that you were informed about our special offer promptly. If you need any further assistance, please don’t hesitate to get in touch. Kind regards, Jimmy, Wendy Wu Tours.

Japan Uncovered

Tuesday 30 Jul 2024

Overview Rating:

Our Service: Excellent

Attended one of Wendy Wu's Community Roadshows where in addition to the presentation we booked a consultation. All our questions were answered and a few days later we booked a holiday to Japan. Being able to contact the same consultant the booking experience was very smooth and we now look forward to an amazing experience in 2025.

Japan Uncovered - HN

Thursday 25 Jul 2024

Overview Rating:

Our Service: Good

Friendly Knowledgeable and experienced

Japan Uncovered - BJ

Friday 19 Jul 2024

Overview Rating:

Our Service: Excellent

Extremely knowledgeable about Japan

Gems of China , Japan Uncovered

Friday 12 Jul 2024

Overview Rating:

Our Service: Excellent

Excellent service when we booked our 2nd holiday with you[ a back to back tour ].
We booked with Arti Gondola.

Gems of China , Japan Uncovered

Friday 12 Jul 2024

Overview Rating:

Our Service: Excellent

Excellent service when we booked our 2nd holiday with you[ a back to back tour ].
We booked with Arti Gondola.

Japan Uncovered

Friday 05 Jul 2024

Overview Rating:

Our Service: Excellent

Friendly and helpful

Japan Uncovered

Friday 14 Jun 2024

Overview Rating:

Our Service: Excellent

Andy and Keith were excellent and we booked a holiday to Japan. Nice guys too. Thank you.

Japan Uncovered

Friday 07 Jun 2024

Overview Rating:

Our Service: Excellent

I have been most impressed with the courtesy, simplicity and speed of the service received. These service standards are rare, and much appreciated.
Also, the best and most comprehensive itinerary of all others considered.