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The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Back to Jewels of Japan
 
Rating
Customer Review

Jewels of Japan - HN

Sunday 02 Feb 2025
Overview Rating:
Our Service: Excellent
Excellent customer service from Andy. We were a group of 6 and he patiently explained the holiday details. As a past Wendy Wu customer I knew we would get great service.

Jewels of Japan

Thursday 23 Jan 2025
Overview Rating:
Our Service: Excellent
Friendly, helpful staff

Jewels of Japan

Thursday 23 Jan 2025
Overview Rating:
Our Service: Excellent
Exceptionally helpful . I required a tour of Japan to fit with a family wedding. Not straight forward, as I required other non standard requests. Matt my advisor went above and beyond. Highly recommend.

Our Response

Thank you for taking the time to share your feedback regarding your recent experience with our services. We are delighted to hear that Matt was able to assist you in organising your tour of Japan, especially given the unique requirements surrounding your family wedding.

We strive to provide exceptional service and personalised solutions for all our clients, and it is rewarding to know that Matt exceeded your expectations. Your recommendation means a great deal to us, and we will be sure to pass on your kind words to him.

If you have any further questions or need assistance in the future, please do not hesitate to contact us. We look forward to helping you plan more memorable experiences.

Jewels of Japan - HN

Friday 17 Jan 2025
Overview Rating:
Our Service: Excellent
The service Cheryl provided was first class. She was very helpful and went to great lengths to find the exact holiday with the extensions before and after that we wanted.

Jewels of Japan - HN

Wednesday 08 Jan 2025
Overview Rating:
Our Service: Excellent
Beau was really helpful and friendly. Made it a pleasure to book our holiday.

Jewels of Japan

Monday 14 Oct 2024
Overview Rating:
Our Service: Excellent
Booked online - super easy as all well explained

Jewels of Japan - HN

Saturday 24 Aug 2024
Overview Rating:
Our Service: Excellent
Everything has always been perfect. We are well looked after. They offer a great selection of tours to suit all requirements. All meals, at well sourced places, are included. Great internal guides. Couldn't ask for more.
We have been on three tours so far and have just booked our fourth.

Our Response


Thank you for your wonderful review! We're thrilled to hear that you've enjoyed your tours with us and appreciate your continued trust. It's great to know that our meals, guides, and tour options have met your expectations.
Do let us know if we can be of any further assistance.
Kind regards,
Jimmy, Wendy Wu Tours

Jewels of Japan

Wednesday 14 Aug 2024
Overview Rating:
Our Service: Excellent
Well informed and helpful
Looked for the best options for us and made the process easy

Our Response

Thank you for your lovely feedback! We’re delighted to hear that you found our service well-informed and helpful. It’s great to know that we could make the process easier for you and find the best options. If you need any more assistance, please feel free to get in touch. We’re always here to help. Jimmy, Wendy Wu Tours.

Jewels of Japan

Saturday 29 Jun 2024
Overview Rating:
Our Service: Excellent
The representative I spoke to was extremely helpful whe making this booking

Jewels of Japan

Wednesday 10 Apr 2024
Overview Rating:
Our Service: Good
Lady on the phone was lovely, listened to my requests and adjusted flights etc to suit me better. just one error in that flights for my 3 day add on we're not included. however after pointing this out the error was immediately amended.

Jewels of Japan

Saturday 06 Apr 2024
Overview Rating:
Our Service: Excellent
Calling and speaking to an advisor was easy. I was given all the information I needed to help me make a decision about booking a holiday. When I rang back a week later I was able to speak the same advisor and he made my booking. Thank you, I look forward to a good holiday.

Jewels of Japan

Saturday 06 Apr 2024
Overview Rating:
Our Service: Excellent
Helpful and knowledgable staff

Jewels of Japan

Friday 05 Apr 2024
Overview Rating:
Our Service: Excellent
Very polite and helpful service on telephone.

Jewels of Japan

Wednesday 13 Mar 2024
Overview Rating:
Our Service: Excellent
Well informed, friendly. Answered questions fully, useful suggestions, gave me confidence that I had chosen the right company for my holiday.

Our Response

We're thrilled to hear that you found our team well-informed, friendly, and helpful during your booking experience! Providing thorough answers to your questions, offering useful suggestions, and instilling confidence in your choice of travel company are all priorities for us. Your satisfaction and peace of mind are paramount, and we're glad we could deliver on that. Thank you for choosing us for your holiday. Jimmy, Wendy Wu Tours

Jewels of Japan

Tuesday 16 Jan 2024
Overview Rating:
Our Service: Excellent
Travel advisor talked me through my options and highlighted the half price offer on single room for my option of dates in 2025.

Our Response

That's great to hear! Thanks for your review. Jimmy