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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Back to Jewels of Japan
 
Rating
Customer Review

Jewels of Japan

Monday 14 Oct 2024
Overview Rating:
Our Service: Excellent
Booked online - super easy as all well explained

Jewels of Japan - HN

Saturday 24 Aug 2024
Overview Rating:
Our Service: Excellent
Everything has always been perfect. We are well looked after. They offer a great selection of tours to suit all requirements. All meals, at well sourced places, are included. Great internal guides. Couldn't ask for more.
We have been on three tours so far and have just booked our fourth.

Our Response


Thank you for your wonderful review! We're thrilled to hear that you've enjoyed your tours with us and appreciate your continued trust. It's great to know that our meals, guides, and tour options have met your expectations.
Do let us know if we can be of any further assistance.
Kind regards,
Jimmy, Wendy Wu Tours

Jewels of Japan

Wednesday 14 Aug 2024
Overview Rating:
Our Service: Excellent
Well informed and helpful
Looked for the best options for us and made the process easy

Our Response

Thank you for your lovely feedback! We’re delighted to hear that you found our service well-informed and helpful. It’s great to know that we could make the process easier for you and find the best options. If you need any more assistance, please feel free to get in touch. We’re always here to help. Jimmy, Wendy Wu Tours.

Jewels of Japan

Saturday 29 Jun 2024
Overview Rating:
Our Service: Excellent
The representative I spoke to was extremely helpful whe making this booking

Jewels of Japan

Wednesday 10 Apr 2024
Overview Rating:
Our Service: Good
Lady on the phone was lovely, listened to my requests and adjusted flights etc to suit me better. just one error in that flights for my 3 day add on we're not included. however after pointing this out the error was immediately amended.

Jewels of Japan

Saturday 06 Apr 2024
Overview Rating:
Our Service: Excellent
Calling and speaking to an advisor was easy. I was given all the information I needed to help me make a decision about booking a holiday. When I rang back a week later I was able to speak the same advisor and he made my booking. Thank you, I look forward to a good holiday.

Jewels of Japan

Saturday 06 Apr 2024
Overview Rating:
Our Service: Excellent
Helpful and knowledgable staff

Jewels of Japan

Friday 05 Apr 2024
Overview Rating:
Our Service: Excellent
Very polite and helpful service on telephone.

Jewels of Japan

Wednesday 13 Mar 2024
Overview Rating:
Our Service: Excellent
Well informed, friendly. Answered questions fully, useful suggestions, gave me confidence that I had chosen the right company for my holiday.

Our Response

We're thrilled to hear that you found our team well-informed, friendly, and helpful during your booking experience! Providing thorough answers to your questions, offering useful suggestions, and instilling confidence in your choice of travel company are all priorities for us. Your satisfaction and peace of mind are paramount, and we're glad we could deliver on that. Thank you for choosing us for your holiday. Jimmy, Wendy Wu Tours

Jewels of Japan

Tuesday 16 Jan 2024
Overview Rating:
Our Service: Excellent
Travel advisor talked me through my options and highlighted the half price offer on single room for my option of dates in 2025.

Our Response

That's great to hear! Thanks for your review. Jimmy

Jewels of Japan

Wednesday 13 Dec 2023
Overview Rating:
Our Service: Excellent
My first experience with WendyWu has been excellent. The phone was answered promptly, Steve was able to answer all my queries and when I needed time to think he gave me a reference number so on my follow-up call I was redirected to him. The booking process was easy and confirmation of my booking was sent almost immediately. I am looking forward to my trip next year and have confidence that it will meet my expectations. If I have any queries in the meantime I am sure that I will receive the same service.

Jewels of Japan

Friday 03 Nov 2023
Overview Rating:
Our Tour: Excellent
1. Excellent admin.
2. Excellent itinerary planning.
3. Good arrival and departure management.
4. Quite outstanding tour guide (Keiko)
5. Very good hotels.
6. Flawless coach arrangements.
7. Great intro to Japanese arts, crafts and culture.

Jewels of Japan

Wednesday 25 Oct 2023
Overview Rating:
Our Tour: Good
This was a great holiday, to include as much as possible. Great eating experiences and good quality hotels. The only negative that most group members agreed, it was such a experienced filled holiday it was exhausting!

Jewels of Japan

Thursday 19 Oct 2023
Overview Rating:
Our Service: Excellent
Very helpful, professional service. Checked availability and options quickly. Kind and reassuring.

Jewels of Japan

Thursday 21 Sep 2023
Overview Rating:
Our Service: Excellent
Excellent manner on the [hone calls. polite and very friendly. Good rapport built quickly. All questions answered.

Our Response

Thank you for your very kind words. We're delighted to hear you had an excellent experience with our reservation's team. We always strive to be polite, friendly, and helpful, and we're glad to hear that you felt a good rapport was quickly built and all your questions were answered. If you ever need assistance in the future, don't hesitate to contact us. Jimmy, Wendy Wu Tours.

Reviews

Don't just take our word for it - read our reviews!

Find out more
Why Choose Wendy Wu Tours?
Experience & Expertise
  • New Zealand leading Asia & Beyond Specialist
  • Over 26 years of experience
  • Friendly, knowledgeable regional specialists
  • Exceptional Value & Extraordinary Experiences
Peace of Mind
  • Seamless, end to end holidays
  • Global award-winning service
  • Highly Experienced Guides
  • Fully IATA accredited and Allied TAANZ member
Don't just take our word for it
  • 5* Trip Advisor rating