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Reviews

Don't take our word for it - read what our customers are saying!

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

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Rating
Customer Review

GLORIES OF CHINA

Friday 14 Jun 2019
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Easy online booking with any queries quickly answered. Visa process very efficient and final paperwork and documents arrived in plenty of time.

Product :

It was never going to be a relaxing holiday and a few of the day's involving internal travel were pretty full on but China is a big place and it has to be done. The organisation was superb from the time we were met by our national guide Eileen at Shanghai to the time she (tearfully) waved us goodbye at Beijing the tour ran like clockwork. All hotels were good by any standard and any room problems were quickly resolved. Free bottles of water were provided in every hotel. Some locations were better than others with the hotels in Guilin and Yangshuo particularly well placed for an evening stroll and see local life. Our local guides were good although they did tend to give a heavy sell on the "optional" tours on offer. The selling at the factories we visited tended to be a bit full on but then again I did manage to get a bargain at the jade factory. Don't be afraid to haggle hard and maybe you will be offered a "secret" price. We were a group of 25 with 7 different nationalities who bonded well and made the trip enjoyable.

Our Response


Thank you for your review.

We are pleased to hear all your questions were answered quickly, and your visa process was make easy and efficient for you.

We hope you have returned home with some wonderful memories of the sights you saw that will remain with you for many years to come.

CHINA DELIGHTS

Sunday 30 Dec 2018
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Well done for the sights and sounds but not so for “optional” tours taking place during the days’s group activities, such as in Shanghai gong up to the viewing platform of the skyscraper , or the MagLev train. Those opting out were left to twiddle their thumbs pending the return of those opting in. Other gripes were about theatre shows where a minimum number had to agree to go or none at all.

Product :

Ticked all the right boxes

Our Response

Thank you for your review!

We are pleased that overall you enjoyed your tour, and hope you have returned home with some fond memories of this iconic country.


Please be assured that your comments in regards to the optional excursions and shows have been duly noted and taken onboard.

GLORIES OF CHINA

Friday 14 Dec 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Fantastic experience from start to finish,
A lot to fit into a tight schedule and all completed without a hitch.

National Guide Sam and the three local guides were great and nothing was too much trouble.

Product :

Fabulous tour albeit very busy,
From collection at the airport to final goodbye everything went smoothly and Wendy Wu staff were exemplary.

Tour itself was great and the places visited were amazing, this was our first tour so was unsure what to expect, but we loved the group check in at airports/hotels etc and the express entrance to the attractions etc. The group we were part of was very good and as they say we quickly became "Sam's family".
All the hotels were very good and you couldn't complain about the standard of them, only gripe would be the hotels in Shanghai and Beijing were a bit out of the city centre. That said they were first class hotels and the metro system was so easy and soooo cheap.
We loved every bit of the trip and still found time for some solo sightseeing. 10/10 in my opinion

SIMPLY YANGTZE

Sunday 02 Dec 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Great Tour... Special Thanks to all the tour guides!

Product :

Great Tour, Highlights visiting Shanghai and Xian.

CITIES OF THE ORIENT

Thursday 29 Nov 2018
Overview Rating:
Our Service: Excellent
Our Tour: Good

Service rating :

Excellent service. All questions about the tour and travel arrangements were answered swiftly. Information given was clear and precise.

Product :

The Tour itself was very good in the choice of attractions visited. Our National Guide, Jacky, was excellent. A very pleasant young man who was very attentive to everyone's needs. The choice of hotels was satisfactory. A bit more time in Shanghai would have been good. The only down side was the hours spent on the coach and train when there were no flights available.

Our Response

Thank you for your 5* review!
We are delighted that you received an excellent service and that we were able to help you quickly with any queries you had about the tour. We hope that you had a wonderful time and that you will think of us when booking your next tour.

MAJESTIC YANGTZE

Wednesday 28 Nov 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

My wife and I arranged our recent tour of China through Wendy Wu, booking their Majestic Yangtze Tour which started in Shanghai on 30 October and finished in Beijing on the 11th November 2018. We were met by our National Tour Guide, Lee, and were made to feel a real part of a family from start to finish. Our travelling companions were fabulous and the Wendy Wu team of National and Local Guides and Drivers were absolutely outstanding. Fluent in English and extremely knowledgeable on their beloved country, the trip fulfilled every expectation and more. We were concerned with all the travelling that schedules or arrangements would inevitably go wrong but all of it went like clockwork, seamless and stress less for us! Two internal flights, a five day cruise, a bullet train journey, transfers to and from airports and boat docks, dinner shows...all taken in Lee's stride as she ushered the "Lee Family" effortlessly from one location to the next. We cannot praise Lee enough - she even dealt amazingly with my wife's gluten free requirements ensuring a comfortable and relaxed holiday.

Product :

Excellent value for money, we would highly recommend to anyone interested in seeing China!

Our Response

Thank you for your lovely 5* review!
We are delighted that you had a wonderful Majestic Yangtze tour with us! It's great to hear that both the local and National guide , Lee, were informative and helpful, and made you feel like part of a family! We are so pleased that the trip fulfilled every expectation and that the transportation ran like clockwork! We always aim to make this a smooth and seamless transition and we are glad that this was fulfilled during your tour. It's also fantastic that your wife's dietary requirements were catered for!


We also love your pictures attached to your review! You certainly have a talent for photography!


We are delighted that you had such a great trip and are sure you have made some brilliant memories. We hope that you will think of us when you come to book your next trip!

CHINA DELIGHTS

Saturday 24 Nov 2018
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Their China country guide (Chuck) was excellent and did his level best to ensure we had a trouble-free holiday. The only blot for us was that we flew in to Beijing (Air China) and had an approximately 5 hour layover before flying on to Shanghai - there were at least 3 flights leaving to Shanghai before ours, so why such a long wait?

Product :

I would actually rate this very good and the tours chosen were just what we wanted. The quality of the meals we had did vary a little, some excellent and some average and towards the end of the holiday they were becoming a little repetitive. The hotels were of good quality, very clean and comfortable. In fact every city we visited was immaculately clean - very impressive for such a large country and population.

GLORIES OF CHINA

Wednesday 14 Nov 2018
Overview Rating:
Our Service: Excellent
Amazing trip with fantastic guide who couldn't do enough for us. Food well thought of, itinerary perfect.
Negatives...29 of us on tour so rather big
Two of the hotels were not good and up to standard.
Other two hotels in Shanghai and xian were really good.
Had an amazing trip and would go again with them.

Our Response

Thank you for your 5* review,
We are delighted that you had an amazing trip with a fantastic guide who went above and beyond for your group.
It's also great that you enjoyed the food and 2 of the hotels that you stayed in, included in the tour. With regards to the 2 hotels that were not so good, along with the large number in your group, we appreciate your comments and will take them on board with regards to any changes being made to tours going forward. We are glad, however, that you did enjoy the majority of your tour and are glad that you would book with us again!

CITIES OF THE ORIENT

Saturday 10 Nov 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Excellent service from start to finish.

Product :

A very well organised tour with an interesting itinerary. So many amazing things to see and experience. Our national guide Jacky Sun was exceptional. He kept us safe and looked after us like a family. He was very helpful, knowledgeable and friendly. He has superb people skills and is an asset to your company. Our local guides were also very good.
The meals were an interesting mix of venues and dishes and very enjoyable. One travelling day, from Yichang to Shanghai was too long and tiring but that was our only (small) issue. I travelled with my sister and we both thought that it was a truly inspirational experience. We would certainly recommend Wendy Wu to others

GRAND TOUR OF CHINA

Sunday 28 Oct 2018
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Well organised, everything went to clockwork. Very interesting tour and we saw a lot of amazing things.One mith is that at Shanghai there was 2 optional tours which you paid extra for, if you didn't do the tour we had to hang around for over 2 hours waiting for the ones that went on the tour. Should have included these tours in the tour for everybody!

Product :

Some hotels were not in good location and good have been more central. Also some of the hotels used were in need of refurbishment in the bedrooms.

GLORIES OF CHINA

Saturday 13 Oct 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Excellent & varied itinerary. Delivered to us with no hitchesat all.

Product :

Guides, city tours, shows, coach & food excellent.
They tell you to bring comfortable shoes. Do so, especially for the Great Wall & the fascinating three hour walk in Tiananmen Square & the Forbidden City.
The offices in London & Shanghai very helpful in getting us out of Hong Kong before the typhoon arrived, so that we were able to join the tour on time.

TIMES ULTIMATE TOUR OF CHINA

Friday 05 Oct 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

We went on The Times Ultimate Tour of China in conjunction with Wendy Woo.
We visited Tianamman Square and the Forbidden City. We had a rickshaw ride through the hutongs, a tai chi lesson in the park, attended an acrobatic show at the theatre. We took the cable car up the Great Wall and came down on a toboggan run which was great fun. We later went to the Llama Temple.
We flew from Beijing to Xian and went to see the Terracotta Warriors and later did a bike ride along the city walls of Xian and also had a calligraphy lesson.
We travelled to see the pandas in Chengdu and also the Taoist temple at Mt Quingcheng and then on to Chongquing to go on a three night Yangtze River cruise and then on to Shanghai by bus, bullet train and flight.
Our food was fantastic and inexpensive particularly in the small local restaurants.
This was definitely not a restful holiday but a fantastic experience. We had an amazing national ******, Link Lee, who made the trip really special for us and suceeded in creating a cohesive (family) group with our fellow passengers, Link Lee being the undoubted leader. This experience has given us a thirst to discover more about China and continue our travels there. We would go with Wendy Woo again and definitely Link Lee. He is a really outstanding guide who gave tirelessly of his time and energy.

Product :

We went on The Times Ultimate Tour of China in conjunction with Wendy Woo.
We visited Tianamman Square and the Forbidden City. We had a rickshaw ride through the hutongs, a tai chi lesson in the park, attended an acrobatic show at the theatre. We took the cable car up the Great Wall and came down on a toboggan run which was great fun. We later went to the Llama Temple.
We flew from Beijing to Xian and went to see the Terracotta Warriors and later did a bike ride along the city walls of Xian and also had a calligraphy lesson.
We travelled to see the pandas in Chengdu and also the Taoist temple at Mt Quingcheng and then on to Chongquing to go on a three night Yangtze River cruise and then on to Shanghai by bus, bullet train and flight.
Our food was fantastic and inexpensive particularly in the small local restaurants.
This was definitely not a restful holiday but a fantastic experience. We had an amazing national ******, Link Lee, who made the trip really special for us and suceeded in creating a cohesive (family) group with our fellow passengers, Link Lee being the undoubted leader. This experience has given us a thirst to discover more about China and continue our travels there. We would go with Wendy Woo again and definitely Link Lee. He is a really outstanding guide who gave tirelessly of his time and energy.

Our Response

Wow!


Thank you so much for taking the time to review your “Times Ultimate Tour of China”.


We are absolutely thrilled to hear you thoroughly enjoyed your trip through China. We love to hear of your personal highlights – the Rickshaw Ride, Tai Chi Lesson, the Toboggan Run, Calligraphy lesson along with so many more than you have mentioned. These are certainly memories that we hope will stay with you for many years to come.


Your comments regarding Link Lee have been sent across to our China office, who will share them with him – ‘m sure he will be grateful to hear that he made the trip special for you and gave you an insight to all the wonders this ancient country has to offer!


When you are ready for your next adventure – do please let us know. We can’t wait to help plan your next tour either back to China or any of the other amazing destinations we offer!

A CHINA ADVENTURE

Wednesday 03 Oct 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Everything was so well planned. All our guides went to great lengths to ensure that arrangements went smoothly. When severe weather unexpectedly disrupted return flights, our guide ensured that I was able to stay on at the same hotel in Shanghai until homeward travel could be arranged. He also arranged a taxi transfer from the hotel to the airport. It took all the stress out of a worrying situation.

Product :

Excellent customer service and a unique insight into such an amazing country. This tour showed the contrasts between modern, progressive, urban China and a more traditional rural lifestyle.

Our Response

Thank you for your 5* review!


We are sorry to hear that the end of your tour was disrupted by the weather, by pleased to hear that your National Guide was able to rearrange your transfers and also assist with an extra night accommodation.


We truly hope that you have returned home with some amazing memories of this wonderful country.


We will be honored to welcome you on-board another Wendy Wu Tour in the near future

CITIES OF THE ORIENT

Thursday 07 Jun 2018
Overview Rating:
Our Service: Good
Our Tour: Good

Service rating :

Organisation excellent - tour guide in China excellent - most hotels were good - Beijing too far out - Shanghai superb - if all were this quality I’d book again - Hong Kong hotel awful

Product :

Great tour - loved the sites and the cruise was so relaxing
As previously stated couple of hotels could have been better

Our Response

Thank you for your review!


We are glad that you found your tour guide very helpful throughout your tour. Shanghai is certainly a fantastic city and you came away with some incredible memories.


With regards to your comments on the hotels, please be assured these have been acknowledged and taken on-board. We really appreciate both positive and constructive feedback to help us continue and improve our high standards.

WONDERS OF CHINA

Wednesday 16 May 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

I had great time in China. I would like to particularly mention our National Guide,
Mark has been enormously helpful with attitude of no request is to much trouble.
Change in flight time to Shanghai taken 1/2 day off the stay there and removed Shanghai Museum from the program. Luckily we were able to go there as our flight was living in the evening. Mark was kind enough to write for us all info how to use Metro end we were able to get there on our own. For me Museum is one of the HIGH LIGHTS of Shanghai.

Product :

I liked intensity of the tour, given we had only 14 days to see most wonders of such a wast Country

Our Response

Thank you for your amazing feedback!


Your comments will be passed on to your National Guide Mark. I am sure he will be thrilled to hear any help he could provide was helpful to you, including the directions to use the Metro.


It is lovely to hear that you have come away with some amazing memories, including those from the Shanghai Museum!


We shall look forward to welcoming you aboard for your next Wendy Wu Tour.