Reviews

Service rating :

My third trip with Wendy Wu, good service and a good itinerary, the tour leader M K Jain was excellent. Very knowledgeable and passionate about his country. He dealt with all the unforeseen problems very professionally.

Product :

The itinerary and the tour leader M K Jain were excellent.
Most of the hotels were very good with the exception of the Rajputana Resort at Udaipur which was very poor. The internal flight from Khajuraho to Varanasi was cancelled by the airline resulting in a very long 12 hour coach drive. This led to some aspects of the itinerary being rushed. However overall the trip was very good.

Service rating :

Well arranged golden triangle tour. As always somethings were amazing others not so much. Highlights of course the Taj Mahal, the city palace in Udaipur and the amazing art in Bundi ( even if the accommodation in Bundi was the least liked of our hotels) Good hotels recommend The hilltop palace in Udaipur.- use the rooftop bar, Le Meridien in Delhi both fabulous , on the whole excellent food- one or two of the dining experience were poor. The driver provided was outstanding and all the local guides were good a couple of them amazing. One or two of them a bit pushy on getting you to visit buying opportunities! The recommended itinerary was well thought out and Wendy Wu were accommodating of the small changes we made, organised train journey and extra nights. the driver was happy to give you as much time as you could at each place, we never felt hurried. Some of the distances between places were long. Interestingly Wendy Wu seemed to out source the tour organising to Go India Journeys. Their reps met us at airport and gave general advice and guidance through out the holiday, popping up in all the hotels to make sure all was well- nice touch. Would recommend and use Wendy Wu again. They made the planning and getting visas easy as well as giving some good guidance initially when booking.

Product :

Please see previous comments on holiday and service

Service rating :

Overall the tour was very good though tiring and in some instances hotels could have been of a better standard. Most of our party, thought it would have been desirable to have included a couple of half rest days rest, especially after long journeys, in the itinerary (though recognise the difficulty of doing so if all sites were to be covered). Also although the hotels were of reasonable standard for a single nights stay, some were of a lower standard than ideal and some members had real issues with the rooms allocated to them. Specific points on hotels from our experience were the Hadoti Palace Bundi where the room was ok but the food was poor and staff abrupt; The Jagat Palace, Pushkar was very characterful, clean and tidy and food was good (though only vegetarian) but the electrics need to be updated aa they kept blowing when under heavy load; and the Hilltop Palace Udaipur is beautifully located but needs considerable investment to realise its great potential. In summary, there seemed to be a consensus that it would have been better (or at least have the option) to pay somewhat more for the trip to upgrade hotels and rest a little more. One other point, the coach used had seen better days and other groups we met benefited from considerably newer transport; again particularly important when long journeys were involved.
On the positive our tour guide (Hemel Dey) was very good; providing the right level of of information balanced with the opportunity to self explore, keeping the group to schedule and working hard to resolve issues whenever they arose. Also the operating company, Go India Journeys, provided excellent service transporting us within Delhi. This contrasted with our experience in Amritsar where we were late being met at the station and the guide was poor and seemed always to be tired and disinterested in providing us with the information or direction we expected.

Product :

Option to increase cost of tour to improve customer satisfaction in some arease (see above) could be considered.

Service rating :

Excellent service through out the whole experience. we had a fabulous time,
the ******/ guide was very knowledgeable and extremely helpful. through out the tour he checked that we were happy with everything he was eager to please.

Product :

We totally loved the tour. wonderful places, acceptable hotels. if I had to fault the tour I would say start in Delhi traveling next to Udaipur continuing on route and ending at Varanasi. We finished at Udaipur this was the least impressive city - I think finishing at Varanasi would of been a total high.