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The Award-Winning Tour Specialist

Reviews

Don't take our word for it - read what our customers are saying!

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Award-Winning Tours & Happy Customers

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself.

It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform. Once you have made a booking or returned from one of our tours, you can rate your experience with us below. We then display these reviews, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Back to Vietnam
 
Rating
Customer Review

Vietnam at a Glance

Wednesday 26 Jun 2024
Overview Rating:
Our Service: Excellent
Good information about flights, hotels, visa etc. very knowledgeable and friendly advice.

Japan Uncovered

Friday 12 Apr 2024
Overview Rating:
Our Service: Excellent
I've travelled in two Wendy Wu small group tours. Vietnam in 2016 and most recently India in April 2024. The itineraries were comprehensive, the hotels and meals of a very good standard and the guides - National and local - superb. I travelled in a group of 28 people to India - a great mix of Brits, Irish, Aussies and Kiwis which really made the trip extra special. Everything is arranged - the only extras you need are money for any drinks, for shopping and some of the optional extras offered like shows or additional excursions. You don't have to do the add-ons as the standard tour is already very comprehensive including excursions but eg in the India tour - the night tour of Jaipur by Jeep and the show at Agra about the the origins of the Taj Mahal were both great and worth the small extra. Any small issues were quickly resolved by the excellent National guide - for India our National Guide was the ever smiling Vishal. A fair number of long bus rides in India but I loved that as it gave me plenty of opportunity to observe the real India as we drove through. I dont think I'll ever quite get over the sight of cows casually strolling everywhere even down the middle of busy roads or how Indian girls manage to sit side saddle on a moped in a sari and not fall off! Coaches were all of an excellent standard as were the drivers - especially the cool, calm Mr Singh who navigated us safely through the Indian road system and some tight parking spots to get us right to the hotel door. Booking was easy, getting visa simple and the itinerary produced by Wendy Wu was very comprehensive. All I had to do was enjoy the trip and the spectacle of India, take literally 100's of photos and not have to worry about getting from A-Z . Thoroughly recommend Wendy Wu as I've two absolutely fantastic and memorable group tours to Vietnam and India now - and Ive just booked a Japan group tour for March 2025. Cannot wait to Wu again!

Angkor to the Bay

Sunday 04 Feb 2024
Overview Rating:
Our Service: Excellent
Jamie gave good advice and helped us to source the best deal for our chosen trip to Cambodia and Vietnam

Vietnam at a Glance

Saturday 03 Feb 2024
Overview Rating:
Our Service: Excellent
Great Call Back To our E Mails

Vietnam Panorama

Saturday 13 Jan 2024
Overview Rating:
Our Service: Excellent
I dealt with Hanna throughout the booking process. She was very friendly, efficient and prompt with my email and phone enquiries.

Our Response

Thanks Claire, Hanna will be delighted to read your comments. Do let us know if we can be of any further assistance. Jimmy

Vietnam Panorama

Wednesday 06 Dec 2023
Overview Rating:
Our Tour: Good
We spent a lot of time travelling by bus and not enough time relaxing by the sea. Also our flight was not the best connection. We had ten hours lay over in klualalampur even though we had booked the holiday 7/8 months in advance.

Vietnam Panorama

Wednesday 06 Dec 2023
Overview Rating:
Our Tour: Excellent
Wendy Wu are very professional, the tour was excellent.

Thailand Highlights, Vietnam Panorama

Monday 20 Nov 2023
Overview Rating:
Our Tour: Excellent
Comprehensive tours of both countries with excellent guides. Wendy Wu organisation of the whole experience as superb as ever, leaving me with nothing to think about except personal belongings and having a great time! I love that all meals and all entries are included, so the value of the tour is very good indeed. Excellent, patient, safe coach drivers and many opportunities to see and do so much.

Japan by Rail

Friday 17 Nov 2023
Overview Rating:
Our Tour: Good
I would give 4.5 if I could…….. I never give 5 as there is always room for improvement. I should, however, mention that our holiday was cut short due to an accident. The tour manager, Mina, was brilliant, she managed to produce wheelchairs as if by magic and also assisted us in finding a doctor who spoke English. I have already recommended you to friends who are looking to book a Vietnam tour with you.

Vietnam Panorama

Monday 06 Nov 2023
Overview Rating:
Our Tour: Excellent
More than we expected made by our guide who we called K can't rate him highly enough

Classic Mekong (Main Deck)

Monday 30 Oct 2023
Overview Rating:
Our Tour: Good
The Vietnam part of the Tour was first class with an excellent Tour Guide and Manager who was a constant source of interesting information about the sites we visited.
The Cambodia Tour manager was very efficient on logistics and safety, but he did not make much of an attempt to guide us round the sites (not even Angkor Wat) preferring to give us a quick summary on the bus, and then let us wander around on our own with a time deadline to get back to the bus. I felt seriously under-informed. Very disappointing.

Vietnam at a Glance

Friday 20 Oct 2023
Overview Rating:
Our Tour: Excellent
Superb tour, covering South, Mid and North Vietnam. Very well organised with all transfers and food included. A Vietnamese Tour Guide available all the time to answer queries and give talks about the areas visited.

Vietnam at a Glance

Wednesday 20 Sep 2023
Overview Rating:
Our Service: Good
Very efficient and helpful

Our Response

Thank you for your feedback! We're pleased to hear that you found our service efficient and helpful. If you ever need assistance in the future, please don't hesitate to contact us, Jimmy, Wendy Wu Tours.

Vietnam Panorama

Sunday 17 Sep 2023
Overview Rating:
Our Service: Excellent
Knowledgeable and helpful

Our Response

We appreciate your review, it's great to hear that you found our team knowledgeable and helpful. If you have any more questions or need assistance in the future, please do not hesitate to contact us. Jimmy, Wendy Wu Tours.

Angkor to the Bay

Thursday 20 Jul 2023
Overview Rating:
Our Service: Excellent
That morning in the post, i had received a flyer from Wendy Wu featuring reductions on Single Supplements. There was a trip I had been considering to Vietnam and Cambodia but had not made any firm choice of company. It seemed a good opportunity to progress this idea. Later that morning I telephoned WW and very quickly got through to an agent. He was able to confirm that there was a trip available in the period I wanted and did have 50% off the single supplement. He was also very pleasant to deal with. I had not research the WW brochure or web site in advance because I have traveled with them twice before, India and Japan, and these had both been in my list of top three holidays. Without further hesitation I booked the trip I wanted, all within a 15 minute phone call.
What more could they have done to further enhance their service, sense 5 Stars.